Privacy Policy
Data Protection
We understand that privacy and data protection are paramount concerns for our customers. That is why we prioritize the selection of suppliers who meet the highest standards of reliability and trustworthiness, as well as align with our commitment to GDPR compliance. Our suppliers are subject to rigorous scrutiny and are chosen based on their ability to maintain the security and privacy of our customers' data.
To ensure that we stay up-to-date with the latest developments and best practices in data protection, we regularly update our systems and knowledge. This allows us to implement robust and effective measures to safeguard the privacy and security of our customers' information.
Furthermore, we value the personal and trusting relationship we have with our customers. We encourage anyone who has any concerns or questions about how we handle privacy and data to reach out to us. We are always ready to address any issues and provide reassurance regarding our commitment to protecting customer information.
We understand the importance of privacy and respect your concerns about the collection and use of your personal data. We strictly adhere to all applicable laws and regulations governing the protection of personal data, including the General Data Protection Regulation (GDPR).
When you provide us with personal information, such as when signing up for an event or joining our mailing list, we will only use that information for the specific purpose for which it was provided. We may use your contact details to communicate with you about the event you signed up for or to provide you with information about future events that may be of interest to you. We will not share your personal information with any third parties without your explicit consent.
When you visit our website, we may collect certain information about your visit, such as your IP address, operating system, browser ID, and browsing activity. We may use cookies or other tracking technologies to collect this information. This helps us to improve the functionality and performance of our websites, analyse visitor trends, and personalize your online experience. The information we collect is aggregated and does not personally identify you.
We take appropriate technical and organizational measures to protect the security and integrity of your personal data. We regularly review and update our security measures to ensure that your information is safeguarded against unauthorized access, disclosure, alteration, or destruction.
If you have any questions or concerns about our data handling practices or wish to exercise your rights under the GDPR, including the right to access, rectify, or delete your personal data, please contact us. We are committed to working with you to address any issues and ensure that your personal data is handled in accordance with applicable data protection laws.
During the event registration process we collect information about you. This information may include but is not limited to:
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Your names
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Address
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Email address
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Phone number
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Location and traffic data (including partial IP address and browser type)
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Any other details that might be requested from you for the purpose of processing your registration or ticket purchase
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Handling this data also allows us to:
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Send you important account/purchase/service information.
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Respond to your queries, refund requests, or complaints.
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Process payments and prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
Thank you for your understanding of our commitment to privacy and data protection. We appreciate your trust in our services and assure you that we take the responsibility of protecting your personal information seriously.
Regarding the retention of registration and user profile information, we understand the importance of maintaining records for the convenience and assistance of our customers. By retaining this information indefinitely, we can provide comprehensive support to customers who request information about their previous registrations or seek advice for future registrations. However, we assure you that we will handle this data in accordance with applicable data protection regulations, including the GDPR.
We appreciate your concerns and encourage you to contact us if you have any further questions or need clarification on our privacy practices. Your satisfaction and trust are important to us, and we are committed to addressing any issues and providing reassurance regarding the security and privacy of your data.
We keep emails that contain the contents of contact form submissions indefinitely for customer service purposes, but we do not use the information submitted through them for marketing purposes.
Content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Collecting and using information from you
We acknowledge that the GDPR provides several approved legal bases for processing personal data. In relation to our company's activities, the most relevant legal bases are as follows:
1. Contractual Necessity: We may process booking data for classes or events in order to communicate essential information related to that booking. This is necessary for the performance of our contract with the individual.
2. Consent: We obtain unambiguous, freely given consent from individuals when they accept our cookie notice online or join our mailing list online, on physical forms, or by request on email. Individuals have the right to withdraw their consent at any time, and our marketing emails include clear "unsubscribe" links.
3. Legitimate Interests: We rely on our company's legitimate interests as the lawful basis for processing personal data for marketing emails to our customers. This processing is necessary to achieve our commercial interest as it is the only means of contacting our customers. It is reasonable to assume that individual customers with whom we have a relationship would expect us to contact them by email. As these emails are sent infrequently, the impact on individuals is minimal and they are unlikely to object when balanced against their own interests, rights, and freedoms. All marketing emails include unsubscribe links.
We understand the importance of complying with the GDPR and ensuring that we have a valid legal basis for processing personal data. If you have any further questions or concerns regarding our data processing activities, please do not hesitate to contact us.
Rights of the customer concerning your data
We understand and respect these rights, and we are committed to ensuring that individuals can exercise them easily. If an individual wants to exercise any of these rights, they can contact us and we will respond in a timely manner. We will provide individuals with access to their personal data, correct or delete their personal data upon request (subject to any legal obligations to retain the data), address any objections they may have to the use and processing of their personal data, and limit the use and processing of their personal data as requested. We will also provide individuals with their personal data in a structured, commonly used, and machine-readable format if they request it.
We are also aware that individuals have the right to lodge a complaint with a supervisory authority if they believe their rights under the GDPR have been violated. We will cooperate with any supervisory authority and provide them with the necessary information if a complaint is made.
We take the privacy and data protection of our customers seriously, and we are committed to complying with the GDPR and ensuring that individuals can exercise their rights. If you have any further questions or concerns regarding our data processing activities or the rights of individuals, please do not hesitate to contact us.
Course Terms & Conditions
By reserving a place for a course or workshop, you agree to the following terms and conditions
When participating in Jive & Boogie lessons or events, it is solely for personal enjoyment and not for advertising or collecting data. Attendees are not allowed to offer or promote events, or systematically gather information such as phone numbers, email addresses, or postal addresses of customers or staff without the permission of Jive & Boogie.
Jive & Boogie reserves the right to deny attendance to anyone who violates these conditions.
Payment
Payment for all courses, workshops, and classes is required in advance. Once payment is made, no refunds are available. However, if we cancel a course, we will offer the option of a refund or an alternative course.
Class sizes
Courses and workshops are filled on a first-come, first-served basis and are limited according to the venue's capacity.
Partners & Lead / Follow Roles
Jive n Boogie are very happy to enrol single students on our courses. Single students will be allocated an experienced dance 'Buddy' to partner them for the course. Couples who enrol as a 'Couple' will be expected to dance together.
Age
All attendees should be aged 18 or over.
Health & Safety
All students must inform their instructor of any health concerns. All activities are done at the attendee's own risk.
Course deferral
In certain cases, such as when a course participant suffers a serious injury or illness within the first few weeks of the term contacts our office immediately, we may consider a course deferral. If a course deferral is agreed upon, the booking will be put on hold and will not be associated any specific course, venue, or campaign. Plans for each campaign, including venue, dates, times, and course levels, will be published, and a deferred booking will remain on hold until it is allocated to a specific course after details for that course have been released. Our priority when planning courses is to provide continuation courses for existing groups, and we introduce new beginners where slots in the campaign allow, within the context of being financially viable
Catch-Up At Alternative Locations
To attend a catch-up class at a different location, please fill out the contact form on our website and your current course and venue, as well as the alternative venue and date you wish to attend. Please note that catch classes are only available for the same course and format within the same term of your booking. Additionally, catch-up classes are non-transferable and can only be taken by paid participants in the same campaign.
Social Dance Tickets & Cancellation
Ticket Cancellation Refunds Policy
We do not offer event ticket refunds, however our TICKET MESSAGE BOARD is the perfect place to offer unwanted tickets. Jive n Boogie accepts no responsibility for sales or purchases via this method, and the original named ticket holder must be quoted at the event to gain admittance.
Event Cancellation
Jive n Boogie reserve the right to cancel an event at any time up to the start time of the event. Should an event be cancelled at any time by Jive n Boogie, a refund or ticket transfer to another similar event will be offered. Jive n Boogie does not accept any liability for consequential costs.
Changes to Advertised Line-Up
Jive n Boogie frequently hires artists for our events. If an artist cancels before an event they were scheduled to perform at, we will try to find a similar alternative performer. Unfortunately, we cannot offer refunds for event cancel due to an artist's cancellation. However, we will offer a ticket transfer to a similar event.
Aborting Events
In the event that a Jive n Boogie event is forced to abort once it reaches its advertised start time, no refunds will be available. This policy applies to all events and is non negotiable. Examples of causes for aborting an event include, but are not limited to, security or safety issues. We apologize for any inconvenience this may cause.
Electronic Payments Policy
In order to process payments, we collect billing information on-site. Sensitive billing information is not stored on our server, but may be handled while in-transit to the payment processing server.
Masked billing information may be stored on our servers (only the last 4 digits of credit card numbers are stored: **** **** **** 1234).